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ICMA Looks Ahead to 2008
94th Annual Conference to be held in Richmond, Virginia
Your Say - Brownfelds
What's the biggest barrier to urban revitalisation?
Bob O'Neill chats with Daniel Pink
Daniel Pink is the Author of Free Agent Nation and A Whole New Mind
The importance of leadership
How Rockville, MD is leading by example
Networking for newbies
Annual Conference first-timers given chance to meet
Hale & Hearty
ICMA members in good health
Platinum Triangle
City of Anaheim, California
Creating a Vision for Metcalf Avenue
The City of Overland Park, Kansas
Customer Services Initiatives
City of Dallas, Texas
Alexandria, Virginia...a vibrant, diverse, historic, and unique city
City of Alexandria, Virginia
Champion Arlington: An Economic Development Strategy
City of Arlington, Texas
A Helping Hand
City of Delray Beach, Florida
Youth Planners
City of Hampton, Virginia
Partnerships for Progress
City of Wichita, Kansas
On the Path to Progress
City of El Paso, Texas
Quality of Life
City of Norfolk, Virginia

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Customer Services Initiatives

City of Dallas, Texas

Smart cities know that frontline staff have the best opportunity to give excellent customer service and build relationships with residents. The City of Dallas has undergone a 'City Hall paradigm shift.' The city is aiming to make Dallas an innovator in the way it organizes local government, using 'top to bottom' service delivery. The city is in the third year of this change programme and is at the point now where it can compare its progress to that of other cities.

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