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Center for Performance Measurement

Interview with Jim Holdersson, Sam Grove and Tom Fountaine

Jim Holgersson (Arlington, TX), Sam Grove (Cartersville, GA), and Tom Fountaine (State College, PA), talk about the importance of performance measurement and citizen surveys to city managers, elected officials and the general public. The communities managed by Jim, Sam, and Tom are active in the ICMA Center for Performance Measurement. The National Citizen Survey also is a optional part of ICMA-CPM.